Assistance for New Customers
We have made ordering simple and easy. You can order from us 24/7 on our website at www.groupmedicalsupply.com. You can contact us by phone toll-free at 855-868-6024 to place your order between the hours of 8am to 4pm Monday through Friday central standard time. Please contact us with any questions. We are happy to help!
Our multi-store website design allows you to quickly find what type of medical product you are looking for. Once at a store you are able to pick a category found just under the store logo. From the category page you can use the filtering check box system found on the left side to narrow down your selection.
Once you find the product you want add it to the cart by clicking the orange “add to cart” button. You can also click the title of the product to learn about descriptions, product reviews, and other helpful information.
When a product is in your cart highlight the “cart” button with your cursor to see what is in the cart. Products can be removed in this quick window by clicking the “X”. You can also click the cart to be brought to a cart page to change quantities and/or remove items.
We try our best to keep our inventory up to date. However, we sell on many store fronts: Amazon, eBay, Buy.com, Sears.com, and many more. Sometimes we will sell out of product on our other outlets leaving a positive inventory on GroupMedicalSupply.com even though there isn’t any inventory in our warehouse. When this happens we will contact you via email or phone to let you know when we expect more inventory and when we can ship your order. You have the options to cancel and receive a refund for your order immediately, or wait for our stock to come in and have your order ship then.
Canceling an Order
Canceling an order is fairly easy if you have created an account before placing your order. Just log into your account, pull up recent orders, and click the cancel button. If you check out as a guest and do not have an account with our store just give us a call or send an email. We will be glad to help. You will then receive a canceled ordered confirmation. You will see the refund on your credit card within 3 business days from GMS online sales. We ship orders as quickly as possible, so please contact us quickly if you want your ordered canceled. After your order ships we cannot cancel the order. You will have to wait until you receive it, then you can do a return to sender. See Returns. (link)
Credit cards accepted: Visa, MasterCard, and Discover.
If you do not want to input your credit card information into our website please use one of the three following payment options:
PayPal account holders can use their PayPal account to make the payment during check out.
Google Wallet allows you to use your saved address and credit card information when you check out if you have a Google Wallet account setup.
Amazon payments allows you to use your saved address and credit card information at Amazon.com during check out if you have an Amazon account with stored credit card information.
Order Confirmation/Order Status
Immediately after you place your order, you will be able to print out a copy of your invoice. An invoice will also be emailed to you. You can access your order status if you have an account set up with the store. You can access your order status by highlighting your name at the top of the site, then clicking “account.” Once in your account click “order status”. You will be presented with both your current and past orders, as well as the status of those orders.
If your order is not present in your order status and/or you did not receive an email, that means your order was not received by us. Please try again or give us a call/email for help.
How Does My Payment Get Charged?
You credit card statement will read “GMS online sales” You payment will be ran at the time your order is placed. If your order is canceled a refund will be will be issued in the form of payment you used.
If I See Multiple Charges on my Credit Card
If there are issues processing your credit card (i.e: the wrong billing address was entered, the incorrect three digit security code is entered, or your card is ran multiple times to get payment accepted) you will see multiple pending payments on your statement. However, when the sale is finalized you should be charged only once. If you see multiple finalized charges on your statement please contact us so we may help you resolve the issue. This should never happen, but if it does we are here to help.